Frequently Asked Questions
Find answers to common questions about our banking services, account management, security features, and more. If you don't see your question here, please contact our support team.
Browse MoreOpening an account with Goldman Equities is simple and secure. You can start the process online through our website or mobile app. Most personal and business accounts can be opened entirely online, while certain products may require an identity verification in-branch or via our secure video verification system. Our streamlined process typically takes just a few minutes to complete.
We employ bank-grade security measures including end-to-end encryption, multi-factor authentication, network segmentation, and continuous monitoring systems. Our security protocols are regularly audited and updated to meet the highest industry standards. We never sell your personal data and strictly adhere to global privacy regulations to ensure your information remains confidential and secure.
If you notice any suspicious activity, immediately lock your card through our mobile app or online banking platform, then contact our 24/7 fraud support team. We have dedicated specialists ready to assist you with securing your account, investigating the issue, and beginning the dispute process if necessary. Our rapid response team works around the clock to protect your financial interests.
Accessing your online banking is easy and secure. Simply visit our website and click the "Log in" button, or download our mobile banking app. Use your account credentials along with multi-factor authentication to sign in. First-time users can enroll in just a few minutes by following our simple setup process. Our platform is available 24/7 for your convenience.
We offer a comprehensive range of banking products including personal checking and savings accounts, business accounts for small and medium enterprises, corporate treasury solutions, investment and wealth management services, personal and business loans, credit cards, and specialized digital banking solutions. Each product is designed to meet specific financial needs and goals.
Our customer support is available 24/7 through multiple channels. You can reach us via phone, email, live chat on our website, or through our mobile banking app. We also have dedicated relationship managers for business clients and investment services. Visit our contact page for specific phone numbers and email addresses based on your needs and location.
We believe in transparent, competitive pricing with no hidden fees. Many of our personal accounts have no monthly maintenance fees, and we offer fee-free options for students and seniors. Business accounts have tiered pricing based on usage and services. All fees are clearly disclosed during account opening, and you can view your account fees anytime through online banking or by contacting customer service.
Yes, our comprehensive mobile banking app provides full access to your accounts with advanced security features. You can check balances, transfer funds, pay bills, deposit checks, manage cards, view statements, and even apply for loans directly from your mobile device. The app includes biometric authentication, real-time alerts, and budgeting tools to help you manage your finances effectively.
24
/7
Customer Support
5
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Average Response Time
98
%
Issue Resolution
50
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Languages Supported